NATURAL BEAUTY GROUP
Based in Diamond Creek Victoria, Australia.
Order Processing & Fulfillment
Once you place and pay for your order through the shop cart, it is delivered directly to Natural Beauty Group administration for processing. You will receive a confirmation via email that we have received your order. We aim to have your order to you as quickly as possible! However, due to the natural nature of the products, all mineral powders and liquid/cream based orders are made fresh, requiring time to produce these goods. Smaller orders are dispatched between 1 – 3 days, larger orders between 2 – 14 days. We will contact you directly should we require further time, particularly for larger bulk orders.
Out Of Stock Items
The shop cart is designed with a stock take feature. Only items we have in stock will be shown on the shop cart and available for purchase. We aim to keep all items in stock at all times, however, due to suppliers and unforeseen natural occurrences, sometimes this is not possible. We do not ‘back order’ goods, but fingers crossed it’s back in stock by the time you order next!
Our shop cart is fitted with Paypal, offering you secure payment options through their system. Although helpful to have an account with Paypal to keep thorough track of all your online purchases, you do not need an account with Paypal in order to use your credit card to make an online purchase. Simply follow the directions upon check out. It’s quick, easy and secure! Please note: Due to our system being fitted with Paypal, we do not store any credit card or banking details for our customers. We really dig the privacy and security of this feature 🙂
Within Australia – Orders OVER $100 – Free Shipping . Orders UNDER $100 will have a flat rate charge of $12.95 across Australia. We will ship with Australia Post Parcel Domestic Service, Once dispatched, your order will arrive within 1-5 days depending upon your location.
International – Please contact us for shipping quotes for overseas orders.
We will ship with Australia Post Registered Mail International, requiring a signature acceptance upon delivery. If your country is not in the drop down menu on the shop cart, then you are in a different zone than the current shop cart International Shipping Fee allows for. Please contact head office to place your order directly with us and we can provide you with an accurate shipping cost.
International orders will arrive within 3 – 10 days depending upon your location.
Damaged Goods In Transit
Whilst we do not take responsibility for third party handling of goods, Australia Post Registered Mail International provide a $100 compensation due to loss and Australia Post Parcel Domestic offer a $50 compensation due to loss. Should your product arrive in a damaged state, please take a photo of it immediately and contact us on email@example.com so that we may assist you with procedures required by Australia Post. We have further insurance options for large wholesale and private label orders, please contact us to provide a quote.
If for some reason you are not happy with your purchase, you believe it is faulty or does not meet your expectations, please contact customer support immediately on firstname.lastname@example.org for us to assist you further. Once approved all returns must be shipped to our factory address provided on your purchase invoice.
We are totally committed to protecting the privacy of our customers. We will not share your information with third parties, unless it is necessary to provide our products and services to you, or we are required by law to do so.
Please read the full Terms & Conditions prior to purchase to ensure you are clear on our terms of sale.